Refund & Cancellation Policy — Zaldo
This Refund & Cancellation Policy explains how subscriptions, cancellations, and refunds work for Zaldo, operated by Jaguar Hosting LLC ("we," "us," or "our"). It forms part of our Terms of Service.
We aim to be fair and transparent. If you ever have a problem with a charge, contact us at support@mizaldo.com and we will work with you in good faith.
1. Subscriptions
Zaldo offers a free plan and a paid Pro plan, available on a monthly or annual billing cycle. Paid subscriptions are billed in advance through our payment processor, Stripe, and renew automatically until cancelled.
2. Free trial
The Pro plan may be offered with a 7-day free trial.
- You will not be charged during the trial.
- If you do not cancel before the trial ends, your subscription automatically converts to a paid plan and your payment method is charged at the price shown at checkout.
- You can cancel at any time before the trial ends to avoid any charge.
3. Cancellation
You can cancel your Pro subscription at any time:
- From within the Zaldo dashboard (Settings → Billing), or
- Through the Stripe customer portal.
How cancellation works:
- Cancellation takes effect at the end of your current billing period. You keep Pro access until that date.
- After that date, your account automatically reverts to the free plan.
- You do not lose your data. Your transactions, categories, and history remain in your account. Features beyond the free plan's limits become unavailable until you upgrade again, but nothing is deleted. If you resubscribe, your full access is restored.
4. Refunds
Because Zaldo is a digital subscription service that you can evaluate for free (with both a free plan and a free trial before any charge), payments are generally non-refundable, and we do not provide prorated refunds for partial billing periods after a cancellation.
However, we want you to be treated fairly. We will consider refunds on a case-by-case basis, and will generally provide a refund in situations such as:
- You were charged after cancelling, due to a technical error.
- You were charged twice for the same period (duplicate charge).
- A clear billing error attributable to us.
To request a refund, contact support@mizaldo.com within 14 days of the charge, including the email address on your account and the approximate date and amount of the charge. We will review your request and respond within a reasonable timeframe.
Where required by applicable consumer protection law in your jurisdiction, you may have additional refund or cancellation rights, and nothing in this policy limits those rights.
5. Price changes
If we change the price of a subscription, we will give you reasonable advance notice. Price changes apply to billing periods after the notice. If you do not agree to a new price, you may cancel before it takes effect.
6. Failed payments
If a recurring payment fails, we (via Stripe) may retry the charge. If payment continues to fail, your Pro access may be paused or your subscription cancelled, and your account will revert to the free plan. Your data is retained.
7. Contact
For any billing, cancellation, or refund question, contact us at:
Jaguar Hosting LLC
1309 Coffeen Avenue, Sheridan, Wyoming, 82801, United States
support@mizaldo.com
We're a small team and we read every message. If something went wrong with a charge, reach out — we'll make it right where we reasonably can.